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COVID-19 Housing Procedures

As per communication from the University, Tulane is moving into a period of dedensification of campus, which will result in several changes to our current operation.  As part of the change in service plan, Housing and Residence Life is instituting a number of policy and operational adjustments.  We understand that people may have questions, so we will update this FAQ daily.  We ask for people’s patience in this process as we deal with a high volume of calls in our office.  The university call-center will also be receiving this information and will update their FAQs as well. 

There is a lot of information contained on this site, all of which is very important.  We ask that you please carefully review each of the topics below, as we know that many of these apply to most on-campus residents.  Thank you in advance for your attention in this unique period of time.

Last updated: 3/14/2020 2:00 p.m.

FAQ

Are the residence halls closing?
The University is implementing a dedensification of campus. Students are strongly encouraged to leave campus effective March 22, 2020 at 12:00 p.m..  All students are asked to make plans to move by this date.  Students should make plans to take all the materials needed to begin online instruction beginning March 23, 2020. On campus residents will received detailed move-out instructions.  We recognize that there may be extenuating circumstances that may prevent you from doing this.  If this is the case, please submit an exception request form to that extent, articulating your needs.

Can I have guests?
The University is currently operating under a “High Priority Period.” Students were sent a detailed message detailing their expectations during this time. During this High Priority Period the residence hall guest policy has been suspended meaning no guests are permitted in the residence halls. Residents whose pre-registered guest had already arrived before the High Priority Period began are permitted to host the guest for up to 3 days beginning on the day the pre-registered guest arrived.

Can parents or family members visit the residence halls to help students pack?
Parents and family members will be permitted to assist students with packing in the residence halls. Students must escort family members at all times when in the residence halls.

If I move home, will I be reimbursed for my room & board?
The university is working on clarifying this. More information to come in the next several weeks.

Will the residence halls be open for Summer and Fall classes? 
Tulane does not anticipate that the university will be closed this summer or have any impacts on fall classes.  However, we will communicate with students as information becomes available.  Meanwhile, room selection for Fall housing continues to take place this month, and students should plan as if we will be back to normal operations for the summer and fall.  See below for questions about the continuation of the room selection process.

Will there be shuttles to the airport?
Yes. The University will offer free campus shuttles to the airport on March 13 - March 18. View the shuttle schedule for more information.

Checkout Procedures

How should I check out?
All students will check out using the Express Checkout process:

  • Remove all personal belongings from your room leaving only items that are completely packed and / or labeled for pickup by USS.
  • Remove all food items from the refrigerator.
  • Secure your room door when they leave.
  • Complete an Express Checkout envelope, envelopes can be picked up from your area 24 hour desk or the Housing & Residence Life office.
  • Enclose your room key (if you have one) in the envelope and seal it shut. If you do not have a room key you must still complete and return an Express Checkout envelope.
  • Turn in your completed Express Checkout envelope in the Express Checkout dropbox at your area 24 hour desk or the Housing & Residence Life office.

What should I do with my trash / recycling?
You should bring any trash and recycling down to the trash and recycling areas you’ve been using all semester. Campus Services is working with our local refuse & recycling provider to deliver larger dumpsters to campus. Please read signage in these areas so you know where to put trash and recycling.

Can I donate belongings I don’t want to take home or throw away?
After reaching out to public health experts and local organizations who accept donations, The University has concluded that no items should be collected on campus for donation. It is important that we prioritize public health as students prepare to leave campus, all items should be discarded in the appropriate trash or recycling area near the residence halls.

Where should I park to load a vehicle?
Starting in the afternoon on Friday, March 13 temporary loading zones will be designated on McAlister Drive, Newcomb Place, and Janet Yulman Way. These areas should be used by students to park for up to 20 minutes to load a vehicle and vacate the space for another student to use.

On Saturday and Sunday, March 14 – 15 from 9AM – 4PM, TUPD will assist with traffic control at the Wall Alley Gate and the Weinmann Road alley behind Monroe Hall to allow for easy access behind these first year areas. Vehicles should use these loading areas only when they are ready to quickly load belongings and leave the loading area.

Parking rules will continue to be enforced in metered and Reserved All Hours spaces. Vehicles parked illegally in shuttle stops, fire lanes, or other restricted areas will be ticketed and / or towed.

What should I do with my Kentwood water bottles and dispenser?
Please contact Kentwood Springs directly at 1-800-201-6218 to end your service and schedule a pickup. All you need to do is leave the equipment in your room when you leave and University staff will assist Kentwood Spring with access when they are able to pick up the equipment.

Can I leave items I don’t want in my room?
No. The only items that should remain in your room after you leave are the items you have pre-arranged to leave for USS to pick up and store for the summer. These items should be completely packed and clearly labeled boxes or clearly labeled items that cannot be packed.

Students Unable to Depart Campus

What if I don’t have the ability to move home?
Please complete the Housing Exception Request form by noon on Sunday, March 15, 2020 to request the ability to stay on campus. Student requests to stay will be evaluated case by case as the university manages this process.

How will I be notified if my Housing Exception Request was approved?
Students who submitted a Housing Exception Request will have their request reviewed promptly. Decisions will be emailed to students’ Tulane e-mail address.

If I am remaining on campus, will I still be able to attend in-person classes?
No. Classes have moved exclusively to an online only format. Activities for students will be limited for the remainder of the Spring semester.

Will there still be dining options available on campus?
The university has requested that all students move home as of March 22, 2020. For those who are unable to move home and have been approved to remain on campus, there will be minimal dining options available. Dining will be conducting a grab and go operation from the commons. More information is available here.

Is it safe for me to stay in the residence hall?
The university has determined the best course of action is to cancel in-person classes and for students to move out of the residence halls, if possible. That said, there will still be staffing on campus to ensure that the halls are being maintained and cleaned in order to mitigate/minimize any health concerns.

If I am approved to remain on campus, can I have guests visit?
The university has moved into a High Priority period. Students who remain on campus will not be able to have guests during this period, including visiting each other hall to hall. Additionally, if you choose to engage in behavior that violates our Code of Student Conduct during High Priority time, the consequences will be more severe. Your hearing may be expedited, and you will face an additional charge for failing to comply. If you are found responsible, you will be placed on disciplinary probation at a minimum and may be required to depart from campus immediately. Your strict adherence to the Code of Student Conduct is critical during these times.

If I am approved to remain on campus, will there still be services and activities taking place?
Students should be aware that access to many facilities and services – including dining, recreation and libraries – will be significantly limited. In addition, student activities and gatherings will be discouraged.

Summer Storage and Shipping

Can I take advantage of summer storage?
Students are highly encouraged to utilize this service. Tulane’s partner, University and Student Services will be on campus to distribute boxes from March 12 – March 21 outside of McAlister Auditorium. Tulane University will cover the additional 2 months of storage cost and the cost of boxes to help reduce barriers to storing belongings. Students will still pay for their storage, but they will pay the same amount they would have paid if they left campus in May. Here are the steps they will follow:

  • Sign up for storage online: https://www.universityandstudentservices.com/tulanestorage
  • Pickup their free boxes outside of McAlister Auditorium (3/12 – 3/21)
  • Pack and label their items (following directions is VERY important here). Items for one student should be separated from their roommates’ items.
  • Take a photo of their items for reference later.
  • Leave labeled belongings in their current room (Spring 2020 assignment) to be picked up after the students leave.
  • Lock their room door when they leave, complete an express checkout & return key.
  • Items will be picked up at a later date and stored until the fall. USS will deliver your items to your Fall 2021 room before you arrive. 
  • Housing & Residence Life will work with USS to provide Fall 2021 delivery locations for their customers.

Will the university assist me in packing or moving?
The university does not have the ability to assist with packing or moving. Storage boxes will be provided to students who are signed up to store belongings with University and Student Services. Students shipping belongings can purchase boxes from FedEx in the LBC.

How do I ship belongings home?
Students should work directly with the FedEx office in the LBC to purchase shipping boxes and arrange to ship items home. The FedEx office is adding capacity to serve students as quickly as possible.

Do students need to sign up with USS to receive free boxes?
Yes. Tulane University has made an arrangement with USS to include the cost of boxes in the standard storage cost for students who have signed up to store items with USS.

Can I use USS if I plan on moving off campus next year?
Yes. Delivery in the fall to your on campus room or off campus apartment (within 2 miles) is included in the cost of storage.

Can students who are studying abroad in the fall use USS?
Yes. There may be additional storage costs for students who store items longer than the fall semester. Communicate directly with USS if you have specific needs.

If I am approved to stay on campus after 3/22 will I be able to use USS for summer storage when I leave campus?
USS is currently working with the many students who are leaving campus before 3/22. Tulane University will continue to work with USS and students remaining on campus to address these students' needs. We will provide an update as soon as we're able to.

Room Selection

Will the 2020-2021 room selection process still continue?
Yes, as the selection process can be done online. We expect that students will be able to select rooms at their designated timeslot. To ensure that the process is smooth for you please take a few moments to review informational videos in your housing portal. Refer to the Room Selection Help Videos tab. If students encounter issues during their selection time, they should call the HRL office at 504-865-5724.

Campus Partner Resources

What if I am feeling ill or my roommate is showing symptoms of illness?
If you or a friend or roommate are showing signs of illness, we would advise that you/they contact Campus Health immediately at 504-862-8121 between 8:30 a.m. – 5:00 p.m. and 855-487-0290 after 5:00 p.m. 

What should I do with my library books?
If you have any books checked out from Howard-Tilton Library that you don’t need anymore, you can drop them off at Howie-T or at a temporary book drop that will be located (as of Friday) in the LBC near Technology Connection. The drop will be there all next week for easy drop off. Please do take any books home with you that you need to finish the semester. Keep checking the library website (library.tulane.edu) for updates and more information. Howard-Tilton is open and will be here for you wherever you are.

Are mail services still available?
Yes. Packages are still being processed as they arrive to campus and notifications will be sent to students’ Tulane e-mail address. As students make travel arrangements, they should complete the Mail Forwarding Form to make sure any mail that arrives on campus is properly forwarded. Additional information about mail and package forwarding is available on the Mail Forwarding Form.

Are the Bruff Commons deconstruction hours changing?
There is potential that hours will change in the coming weeks. Any significant changes will be posted on the Bruff Deconstruction FAQs webpage managed by Tulane University Campus Services.

Where can I eat while I am still on campus?

The Commons is operating a grab and go meal service. Information can be found here.

Summer Services

Will the residence halls be open for Summer housing?
Tulane does not anticipate that the university will be closed this summer or have any impacts on fall classes.  However, we will communicate as information becomes available.