The Desk Services Coordinator serves a vital function in the Department of Housing and Residence Life. The Desk Service Coordinator's (DSC's) function is to serve at one of several area service desks. The DSC maintains the service desk and ensures that it is a clean and professional information and resource center for the residential community. When working in desk attendant roles, the DSC is the first line of contact and security within a building, and is thus expected to maintain a professional, helpful and friendly attitude. The purpose of the DSC position is to administer area desk services and secure the residence hall. As a desk attendant, the DSC serves as the face of Housing and Residence Life to residents, students, faculty, staff and guests. In this role, the DSC is expected to maintain a professional atmosphere. Desk Service Coordinators are assigned a total of five to fifteen hours of work per week. This time will be divided between desk attendant duties, facilities management tasks, and administrative duties. DSCs work both weekday and weekend hours, and the service desk is open twenty-four hours each day. DSCs are often expected to work late evening and early morning shifts. In order to ensure the desk operation is smooth and professional, it is imperative that all employees arrive for their shifts in a prompt and timely manner.

 

1. KEY RESPONSIBILITIES
   
   1. Maintain a clean and tidy desk and surrounding area.
   2. Be available, friendly, and helpful at all times.
   3. Answer the area desk telephone in a professional and courteous manner.
   4. Respond to inquiries and assist with problem solving (including facilities-related issues, residential life crises, etc.)
   5. Respond to and assist in emergency situations.
   6. Check in/out equipment and loaner keys and provide lockout codes.
   7. Complete facilities assessments and associated tasks as assigned by the summer housing team.
   8. Conduct building/area walk-through to check for routine maintenance concerns (i.e. burned out light bulbs, trash in common areas), enter ServiceWave requests, and realign common area (lounge) furniture to set specifications.
   9. Maintain responsibility for key control as specified by Summer Housing Services Coordinator.
   10. Desk Service Coordinators may be assigned additional administrative duties, including but not limited to assisting in room assignment and occupancy reports.
   11. Process paperwork, keys, temporary access cards, checkins and checkouts.
   12. Document and report all potential violations of the Code of Student Conduct and Community Living Standards.
   13. Attend all area staff meetings.
   14. Conduct oneself in a professional manner befitting representatives of the Department.
   15. Report all maintenance problems within residence hall rooms to the summer housing management team.
   16. Other duties as assigned.
       

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2. QUALIFICATIONS
   
   1. Ability to work independently and as part of a team, demonstrated in previous experiences, references, skills, and leadership potential and perceived by the evaluators in the selection process.
   2. High level of maturity exhibited by sound judgment, emotional stability, flexibility, and willingness to accept responsibility.
   3. Good standing with the University
      

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